Hi, as in the title, my wizebot leaderboard stopped showing any info. It was perfectly working for more than 10 months, then nothing for like 2 weekd now. could you help plz ? (I already activated the ranking system on the wizebot pannel, nothing changed)
I dunno if the premium feature that can customize the name of the bot is the issue, I think it was able to be working fine even with the custom bot name.
Open the “Network” tab, check “Fetch/XHR”, and press F5, then a small screenshot of the list that appears.
If possible, then a screenshot (or copy and paste) of the contents of the “Response” tab for “fr or en” and “global” calls, which should be present in the list
From what I can see, Twitch (the code in the background) does not trigger the authentication function which then launches the extension processes (displaying the menu, the list, etc.).
Have you tried displaying the extension on an unauthenticated browser, or even in “private browsing”?
There seems to be a problem either on Twitch’s side or on your side (connectivity issue), despite the absence of an error. There is a good chance that the problem will resolve itself.
Your viewers should not have the problem, the extension is displayed correctly on my side (and on a different browser).
We are going to program an update of the extension, to include some optimizations in the loading process and some improvements. Your channel will be added as an “invitation” for the pre-tests of the extension, this will allow you to see (if the problem is still present) if it works again.