Hey Team!
I tried using the Automatic Giveaway feature recently and at the beginning, all was working well. I used a custom list for the prizes, all settings made how I wanted them to and the automatic messages in chat were working.
The problem came when a winner was announced and asked to respond in chat. The winner did respond in chat but the bot did not recognise it. The timer for their response ran out so the bot picked the next name, they responded in chat but again this was not recognised.
Is there a particular command or response they need to make for the bot to recognise them as the winner?
On top of this, those who were picked as winners but then passed over due to not recognising the response; they are then not able to enter the next giveaway as they have been flagged as having already won (though they didn’t because the bot passed over them) and receive a message saying they’ve reached the maximum wins. I’m not sure where this is kept though to clear for them to enter the next giveaway.
Hope there’s some insight into these two issues as I’m really wanting to utilise this tool.
Cheers Team and Happy New Year!
